FAQs

  • Does the CORE bag have yoga mat straps?add

    YES, the CORE has straps designed for yoga mats, foam rollers, or jackets at the bottom of the bag! It is meant to be sleek and simple, with all organizational components on the interior of the bag.

  • What’s the best way to clean my bag?add

    We recommend washing your LIVE WELL 360 bag by hand using a mild dish soap and then leaving the bag to air dry, turning it inside out to dry. Do not put your bag in the dryer as it could melt the nylon and will also void the warranty.

  • Are LIVE WELL 360 bags waterproof and/or mildew resistant?add

    All of our bags are constructed of the highest quality materials and are water resistant and mildew resistant. However, please keep in mind that our bags are not made to keep your possessions dry while white water rafting, nor are they designed to house the sweatiest clothes while zipped up for two months. If you do happen to leave a gnarly shirt in the bag from your workout last month, be sure to wash the bag using the method above.

  • Is my credit card information safe when I place an order?add

    Yes, incredibly so. We employ the latest technology to ensure your information and experience is 100% safe and secure. We use a 256-bit secure encryption, so your purchase is fully PCI compliant and is processed by Stripe, the industry-leading payment processor.

  • Where do you ship?add

    We ship worldwide!

    For all international orders, any additional taxes or duties charged by Customs will be the responsibility of the customer. All orders will have tracking information that will be sent to you via email at the time your order is shipped.

    Shipping estimates are based on history and ideal circumstances. If your order is late for any reason, please let us know by e-mailing us at wecare@LIVEWELL360.com. We work closely with our shipping partners and your feedback is valued by both of us.

  • Can I expedite shipping?add

    Yes, for continental U.S. (48 states) orders, you can choose “Expedited Shipping” at the time of checkout to upgrade your shipping speed to 2-3 business day delivery. Unfortunately, we are not offering expedited shipping to our Hawaii, Alaska, or international customers at this time.

  • How can I change an order that I have already placed?add

    If you need to make changes to your order, please contact our Customer Care team at wecare@LIVEWELL360.com as soon as possible. We will do our best to make your requested changes, but because we ship soon after your order is placed, we cannot guarantee that changes to your order can be made.

  • Can I buy LIVE WELL 360 bags in retail stores?add

    At this time, our products are available through our website, Amazon, select online retailers, and select studios.

  • How do I obtain a sample for review purposes?add

    If you would like to write a review about one of our products, we ask that you please contact us via the Contact Form on our website. Please include links to published bag, style, or fitness product reviews for major online publications you have written. Please understand that we have a limited quantity of PR samples, and thus may not be able to meet your needs.

  • Do you accept wholesale, corporate, and/or bulk sales orders?add

    Yes, please send our Customer Care team a message at wecare@LIVEWELL360.com and we will be happy to assist you.

  • I love my bag and I would like to provide a testimonial. Who should I contact?add

    We would love to hear from you! Please contact our Customer Care team at wecare@LIVEWELL360.com. Feel free to send us your comments, stories, videos, or photos. You may be featured on one of our pages!

  • Do you offer price adjustments?add

    Our prices rarely change. We do offer a one-time price adjustment if an item is marked down within 7 days of your order date. Items purchased using a coupon, promo code, or other discount are not eligible for a price adjustment unless you used only a free shipping discount. We will refund the price difference to your original form of payment.

    NOTE: Sale and Clearance items are not eligible for a price adjustment.

  • What is the return policy on my LIVE WELL 360 product?add

    Products may be returned within 10 days of receipt. If you’d like to return your product, you MUST first contact wecare@livewell360.com to initiate a return (please DO NOT ship your product back to the address it was shipped from, as we have multiple addresses). All returned products MUST be in new and unused condition with all original tags and packaging, or they will either not be accepted by our warehouse or you will be charged a 15% restocking fee.

    After our team has received and inspected your returned product, a credit for the original purchase price of the bag, less shipping, will be issued to your original form of payment.

    All merchandise marked as sale or clearance items cannot be returned, exchanged, or refunded. All sales are final on sale or clearance items.

  • What is the warranty policy on my LIVE WELL 360 bag?add

    While chances are slim that you will ever need to think about our warranty, you can rest easy knowing that all of our bags are guaranteed for the life of the product to be free from any manufacturing defects in either materials or workmanship.

    While chances are slim that you will ever need to think about our warranty, you can rest easy knowing that all of our bags are guaranteed for the life of the product to be free from any manufacturing defects in either materials or workmanship.

    If a defect is found, please let us know as soon as possible by emailing us at wecare@LIVEWELL360.com and including a clear photo of the issue. If the defect is ruled to be due to a manufacturing defect, we will either repair it at no cost or replace the product at our option.

    All of our products will give you many years of trouble-free and reliable use. However, given the nature of fabrics, they will wear when heavily used over a long period of time. If your bag starts to show its maturity and you want to spruce it up, send us a message at wecare@LIVEWELL360.com and include a few clear photos and we’ll look into a repair for a reasonable fee.

    Please send all warranty claims to wecare@LIVEWELL360.com with the following information in the e-mail:

    • Full Name on the Order
    • Original Order Number & Order Date
    • Description of the Issue
    • Photos of the Issue
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